AI phone agents for high-value local businesses
Never lose another customer to a missed call.
Hermes is an AI phone agent that answers your after-hours, lunch-break, and overflow calls, books the appointment, and texts you anything that needs a human. It sounds human, works around the clock, and never sends a caller to voicemail.
- Answers in 2 rings
- Works 24/7/365
- Books into your calendar
- Sounds human, not robotic
The problem
Every missed call is a client you never got the chance to lose.
The phone rings while you are with a client, mid-treatment, or the only one at the desk, and there is nothing you can do about it. It goes to voicemail, and almost nobody leaves a message. They just call the next name on the list. The worst of it is after hours and weekends, exactly when people are finally deciding to book and your front desk is dark.
And the usual fix makes it worse. A traditional answering service sounds scripted and robotic, cannot answer a real question about your treatments, and feels like the opposite of what you sell.
Industry figures for med spas and aesthetic clinics.
Voicemail is where leads die
Callers who reach voicemail overwhelmingly do not leave a message. They hang up, try the next provider, and you never even know they called.
You cannot be in two places at once
One front desk, one line. While your team is treating a client, checking someone in, or already on another call, the phone rings out unanswered.
After hours is pure loss
Evenings and weekends are when people research treatments and decide to call. If no one picks up, that high-intent inquiry is gone.
How it works
Your new front desk answers on the second ring. Every time.
- 01
Answers
The moment your line goes unanswered, Hermes picks up in a calm, natural voice, greets the caller by your business name, and lets them know they are in the right place.
- 02
Understands
It listens, answers common questions about your services, hours, and location, and works out what the caller actually needs.
- 03
Books
For appointment requests, Hermes offers your real openings and writes the booking straight into your calendar or scheduling tool.
- 04
Hands off
Anything sensitive, urgent, or outside its lane is routed to a human. You get a text summary of every call, so nothing slips.
What you gain
Turn missed calls into booked revenue.
The point is not answering more calls. It is the bookings you win back, the revenue you stop leaking, and the hours your team gets back.
Bookings around the clock
Appointments land while you sleep, on weekends, and over lunch. Your calendar fills from calls you used to miss.
Revenue you were leaking, back
Every high-value caller who used to reach voicemail now gets answered, qualified, and booked.
A fraction of a receptionist
Around-the-clock coverage for less than part-time front-desk hours. No sick days, no turnover, no hold music.
Fewer no-shows
Text confirmations and reminders keep your book tight and your chairs full.
Your team, freed to treat
Staff stop juggling the phone mid-treatment. Hermes handles the ringing so they handle the client in the room.
Beat the clinic down the street
While competitors send callers to voicemail, yours answers on the second ring, warm and on-brand.
Capabilities
One agent, all the calls you are missing.
Hermes is configured around your business, so it handles the real situations your callers bring.
After hours and weekends
Covers nights, weekends, and holidays so booking never stops.
Lunch and overflow
Picks up when your desk is busy or already on another line.
Appointment booking
Offers real openings and writes them to your calendar.
Qualifying questions
Captures new-versus-returning, the service needed, and contact details.
Answers FAQs
Hours, location, parking, pricing ranges, and prep questions.
Call summaries by text
Sends you a clean summary and the caller's details after every call.
Human handoff
Transfers or flags anything urgent, sensitive, or out of scope.
Spam screening
Quietly filters robocalls and junk so you only hear what matters.
Bilingual (optional)
Can greet and assist callers in more than one language.
Hear it
This is what your callers will hear.
Tone is everything for a premium business. Hermes is built to sound composed, warm, and on-brand, never like a robot reading a script.
Hi, do you have any openings this week for a consultation?
We do. I can book that for you right now. Is this your first visit with us?
Yes, first time.
Perfect. I have Thursday at 2:00 or Friday at 10:00. Which works better?
Thursday at 2 works.
You're booked for Thursday at 2:00. I'll text you a confirmation now.
Sample call. Want to hear a live one for your own business? Book a call and we will demo Hermes answering as you.
The math
See what missed calls are costing you.
Use your own numbers. Even a conservative estimate usually pays for the system many times over.
Recovered revenue / month
$9,743
Recovered revenue / year
$117,000
Extra booked customers / month
19.5
This is a directional estimate based on the numbers you enter. Real results depend on your service mix, how many callers pick up, and your follow-through. We will pressure-test it with your actual data on the call.
Why Hermes
Not a voicemail. Not a call center. Not a clunky bot.
Voicemail loses the caller. Hermes books them.
A recording cannot answer a question or offer a time. Most callers will not leave one anyway.
Instant, always on, and on-brand.
Human services cost more each month, still miss calls at peak, and read from a generic script. Hermes answers every time, trained on your business.
Built for your calls, with real boundaries.
Off-the-shelf bots sound robotic and wander off-script. Hermes is configured for your business and hands off anything it should not handle.
You stay in control
You approve the script, the boundaries, and what gets escalated. Hermes never invents policies, quotes prices it was not given, or offers medical or legal advice. When it is unsure, it hands the caller to a human.
Getting started
Live in days, not months.
- 1
A 15-minute call
We learn your business, your calls, and where you are losing bookings.
- 2
We build and tune
We configure Hermes to your services, scripts, calendar, and handoff rules, then test it hard against real-world calls.
- 3
Go live and improve
Hermes starts answering. We review real calls with you and keep sharpening it.
Start narrow. Prove it on the calls you are already missing. Expand from there.
Every day you wait, more calls go to voicemail.
Book a 15-minute call. We will map where you are losing bookings and show you exactly how Hermes would answer for your business.
Prefer email? hello@hermesailabs.com
FAQ
Questions owners ask us.
Will callers know it is an AI?
Hermes is transparent when asked and designed to sound natural and respectful. Most callers simply feel like they reached a helpful, professional front desk that answered right away. You control exactly how it introduces itself.
What happens if it cannot answer something?
It does not guess. Hermes stays within what you have approved, and anything outside its lane, such as clinical or legal specifics, complaints, or emergencies, is handed to a human or flagged to you instantly.
Does it work with my booking system and phone?
In most cases, yes. Hermes connects to common calendars, scheduling tools, and phone setups. On our first call we confirm your stack and the exact handoff before anything goes live.
How long does setup take?
Most builds go live within days. We configure Hermes to your business, test it against real call scenarios, then turn it on.
What does it cost?
It is priced to be a fraction of what a single missed booking is worth, and far less than a full-time receptionist for after-hours coverage. We will quote it on the call once we understand your call volume and needs.
Is my data safe?
Calls and caller details are handled carefully and used only to do the job you set up: booking, routing, and summaries. We walk through data handling, recording consent, and retention on the call.
Can it do more than phone calls later?
Yes. Phone is where the money is leaking today, so we start there. Hermes AI Labs also builds automations and other AI systems as you are ready to expand.